Terms and Conditions

J&T Electrical Distribution Ltd

Terms & Conditions of use

 

  1. 1. Orders
  2. 1.1 All online orders accepted will receive an email order acknowledgement within 24 hours of receipt.
  3. 1.2 All counter sales accepted will receive an email or paper order acknowledgement within 24 hours of receipt.
  4. 1.3 Telephone sales accepted will receive an email order acknowledgement within 24 hours. We reserve the right to process an order without written confirmation of receipt of the received order acknowledgment.
  5. 1.4 All orders shall be accepted entirely at the discretion of J & T Electrical Distribution and will dependent on stock availability at time of order.

 

  1. 2. Returns Policy
  2. 2.1 Non-Faulty Goods; Products should be returned within 30 days of the delivery date or collection from J & T Electrical Distribution. We reserve the right to apply a handling charge. Any incurred charges will be deducted from the buyers refund or credit.
  3. 2.2 Faulty Goods; Products must be returned as soon as possible after the fault is discovered with a full fault description. Products found to be faulty and returned within the warranty period will be either repaired, replaced, credited or a refund will be issued.
  4. 2.3 Damaged/Short/Non-Delivered; The quantity of goods within a consignment is recorded by J & T Electrical Distribution as evidence of the quantity received by the buyer. Any claim for damaged or short delivered items must be made in writing within 72hrs of delivery supported with conclusive evidence from the buyer. Failure to do so may invalidate any subsequent claim.

 

  1. 3. Warranty
  2. 3.1 In the event of a fault the goods must be returned as soon as possible after the fault is discovered alongside a full fault description.
  3. 3.2 Products found to be faulty and returned within the warranty period will be either repaired, replaced, credited or a refund will be issued. This will be in accordance with the relevant manufactures guidelines.
  4. 3.3 For all non-faulty goods please refer to point 3.1.

 

  1. 4. Delivery
  2. 4.1 If agreed delivery of goods can be made to the mainland UK for which an additional cost may apply to the buyer.
  3. 4.2 J & T Electrical Distribution shall be entitled to make delivery by instalments and to invoice the buyer separately for each instalment.
  4. 4.3 Online orders will be advised of the delivery charge if selected at check out.
  5. 4.4 Delivery charges may vary depending on the destination within the mainland UK.
  6. 4.5 Local Deliveries, within the M25, are subject to carriage paid if the order value is over £300.00 +VAT or at the discretion of J & T Electrical Distribution.
  7. 4.6 Same day or special delivery services are available, if agreed with J& T Electrical Distribution, at an additional cost to the buyer. Subject to stock availability at time of order.
  8. 4.7 A delivery date provided is an estimate time of arrival. Therefore J & T Electrical are unable to accept responsibility of an unforeseen delay. In the unlikely event of a delay the buyer shall be informed as a matter of priority.
  9. 4.8 All deliveries will not be made without a signature from the buyer or an employee/colleague to the company if applicable.
  10. 4.9 J & T Electrical Distribution are only able to attempt delivery on one occasion. If undelivered J & T Electrical Distribution are unable to waver the delivery charge and will be returned to our warehouse unless agreed otherwise.
  11. 4.10 Suspected damaged/short/non-delivered items please refer to point 3.3.

 

  1. 5. Collection
  2. 5.1 Collection of goods can be made by the buyer at J & T Electrical Distribution.
  3. 5.2 For collections of non-stock items additional delivery charges may apply.
  4. 5.3 J & T Electrical Distribution shall be entitled to provide collections by instalments and to invoice the buyer separately for each instalment.
  5. 5.4 All collections made are to be checked by the buyer to ensure there are no damaged items or short of goods. Upon leaving the premises J & T Electrical Distribution are unable to accept responsibility of claims for damage or lost goods.
  6. 5.5 Collections will not be provided without a signature from the buyer or an employee/colleague to the company if applicable.

 

  1. 6. Payment
  2. 6.1 Full payment will be required by non-credit accounts prior to dispatch of goods or at the discretion of J & T Electrical Distribution.

 

  1. 7. Credit Account
  2. 7.1 If the buyer applies for a credit account they accept and are obligated to comply with the terms and conditions provided by J & Electrical Distribution including the agreed payment terms.
  3. 7.2 If the buyer submits a completed credit account application form J & T Electrical Distribution will advise in return if the buyer has been accepted within 14 days.
  4. 7.3 Credit searches may be completed upon review of account application forms.
  5. 7.4 J & T Electrical Distribution reserve the right to amend credit limits at any given time.
  6. 7.5 If the buyer does not make payments owed to J & T Electrical Distribution within the agreed payment terms it is likely that the buyers account will be placed on stop until the payment due is received in full.
  7. 7.6 If the buyer does not make payments owed to J & T Electrical Distribution we may trace the whereabouts and recover debts.

 

  1. 8. Privacy Policy
  2. 8.1 J & T Electrical Distribution values our buyer’s privacy and operates with all secure standards to ensure all your details are safe and secure; we endeavour to protect your personal details and not pass these on without asking.
  3. 8.2 J & T Electrical Distribution may contact you directly on the telephone number or email provided and by accepting our terms and conditions you do not object this to being a breach of your rights under the Telecommunications or Data Protection Act.
  4. 8.3 The data provided by the buyer will not be kept longer than necessary in compliance with the Data Protection Act.

 

Sales Team